Frequently Asked Questions
About Our Family
Jacobs Trading Ye Olde Rock Shop began in 2013 with a simple idea: share our love of gemstones with others.
What started as a mother-and-daughter dream between Donna and Tegan Jacobs has grown into a true family business. Before long, our husbands, Ray and Ryan, joined the adventure, and today every order is still packed, photographed, sourced, and cared for by our family here in Manitoba.
Over the years, our business has evolved, but our passion hasn't. We've spent decades exploring the world of gemstones, carefully learning how to recognize quality, build relationships with trusted suppliers, and hand-select pieces that inspire creativity. Whether it's a strand of gemstone beads, a beautiful crystal, or the perfect jewelry-making supply, we believe the little details matter.
Jewelry making has always been at the heart of what we do. Tegan has been creating jewelry since 2004 and teaching others since 2014. Although our retail store and classroom have closed, that love of teaching continues online through hundreds of free YouTube tutorials and our growing jewelry-making community on Skool.com. Helping someone create their very first piece is just as rewarding today as it was in the classroom years ago.
When you shop with us, you're supporting more than a small Canadian business. You're supporting a family that genuinely loves what we do and feels incredibly grateful that we've been able to turn that passion into a livelihood.
Whether you're searching for beautiful gemstone beads, quality wire and tools, unique crystals, or inspiration for your next project, we're honored to be a small part of your creative journey.
From our family to yours, thank you for being here. We truly appreciate your support.
Where are you located?
We are a home based online store located in Beausejour Mb Canada.
How can I contact you?
Please CLICK HERE to visit our Contact Page!
Are you Canadian?
We are proudly Canadian born & raised and operate from our home in Beausejour Manitoba.
What are you shipping policies?
See this link for information on shipping and local delivery - Shipping
Do you offer free returns?
Yes we do! Free returns and we pay the shipping!
Visit our Easy Returns page for more information!
I placed an order but I forgot to add something! What can I do?
Please email us asap if you wish to add to your order! If it has not already been shipped, we will do everything we can to add your item. You will receive an invoice directly to your email address to pay for the addition. Email us here – orders@yeolderockshop.com
How do I cancel my order?
Please contact us within 12 hours of purchase to cancel your order.
Please email – orders@yeolderockshop.com
Or call 431-323-3844
Are your crystals/beads real?
Our crystals and beads are 100% REAL! We are geological experts. We know our stones! We will never sell you something as a real crystal if it isn’t 100% real. Please note, we do sell man made crystals such as Opalite and Goldstone, but they are always marked as such in the listing description. If a crystal is dyed, we also mark that in the description.
What about Citrine? Is what you sell heat treated?
Some of it is yes, nearly all Citrine that is sold anywhere has been enhanced. Natural Citrine does not occur as crystal clusters, only mass crystal (like quartz). Natural Citrine is always more of a light dull yellow as opposed to bright yellow.
Heat treated Citrine has been the industry standard since the 1970's and contrary to today's popular myth, it has just as much vibrational power (in our humble opinion) as natural citrine! It is not fake! It is still a real, grown in the earth crystal, but the color has been enhanced.
Still looking for “Natural Citrine”? CLICK HERE if you would like to see our current selection of natural untreated Citrine.
Are your crystals sourced ethically?
Because we are a small family owned business, we make a dedicated effort to purchase from reputable businesses that source their minerals ethically. We strive to support small/family owned businesses wherever we can!
Does crystal healing really work?
The short answer is YES! It does really work, but its not a magic pill. You still have to do some work!
Working with crystals can help reduce stress, boost your mood, calm emotions, inspire good fortune and many other benefits. Improving your mental state has been proven to help with overall better health and outlook! The true "magic' is to use the energy from the crystals to inspire positive emotions within you! It is those positive emotions that will evoke real change in your physical life!