Frequently Asked Questions
Who are you?
We are a small/family run business! “Jacobs Trading Ye Olde Rock Shop” was founded in 2013 by Mother and Daughter team Donna & Tegan Jacobs. We were soon joined by our husbands Ray and Ryan in our quest to provide beautiful and amazing crystals and jewelry supplies from around the world at reasonable prices!
Our family have been avid rock hounds for decades as well as metaphysical practitioners. We have extensive geological knowledge as well as metaphysical experience to ensure you are receiving exceptional quality crystals to serve your highest purpose!
Shop owner Tegan was an experienced Jewelry Silversmith before creating Jacobs Trading and taught jewelry making classes for many years in our Studio. The Studio is no longer open, so now she brings a plethora knowledge and experience to our online selection of genuine gemstone beads, findings, charms, tools and more! She has also created a number of jewelry making tutorials on our YouTube channel that you can watch HERE!
Our knowledgeable staff is always here to assist you on your journey of health, happiness, and just plain crystal joy!
Where are you located?
We are a home based online store located in Beausejour Mb Canada. You can find us at local events through the year! See our Event Schedule Here.
How can I contact you?
Please CLICK HERE to visit our Contact Page!
Are you Canadian?
We are proudly Canadian born & raised and operate from our home in Beausejour Manitoba.
What are you shipping & local delivery policies?
See this link for information on shipping and local delivery - Shipping/Local Delivery
Do you offer free returns?
Yes we do! Free returns and we pay the shipping!
Visit our Easy Returns page for more information!
I placed an order but I forgot to add something! What can I do?
Please email us asap if you wish to add to your order! If it has not already been shipped, we will do everything we can to add your item. You will receive an invoice directly to your email address to pay for the addition. Email us here – orders@yeolderockshop.com
How do I cancel my order?
Please contact us within 12 hours of purchase to cancel your order.
Please email – orders@yeolderockshop.com
Or call 204-667-8313
Are your crystals real?
Our crystals are 100% REAL! We are geological experts. We know our stones! We will never sell you something as a real crystal if it isn’t 100% real. Please note, we do sell man made crystals such as Opalite and Goldstone, but they are always marked as such in the listing description. If a crystal is dyed, we also mark that in the description.
What about Citrine? Is what you sell heat treated?
Some of it is yes, nearly all Citrine that is sold anywhere has been enhanced. Natural Citrine does not occur as crystal clusters, only mass crystal (like quartz). Natural Citrine is always more of a light dull yellow as opposed to bright yellow.
Heat treated Citrine has been the industry standard since the 1970's and contrary to today's popular myth, it has just as much vibrational power (in our humble opinion) as natural citrine! It is not fake! It is still a real, grown in the earth crystal, but the color has been enhanced.
Still looking for “Natural Citrine”? CLICK HERE if you would like to see our current selection of natural untreated Citrine.
Are your crystals sourced ethically?
Because we are a small family owned business, we make a dedicated effort to purchase from reputable businesses that source their minerals ethically. We strive to support small/family owned businesses wherever we can!
Does crystal healing really work?
The short answer is YES! It does really work, but its not a magic pill. You still have to do some work!
Working with crystals can help reduce stress, boost your mood, calm emotions, inspire good fortune and many other benefits. Improving your mental state has been proven to help with overall better health and outlook! The true "magic' is to use the energy from the crystals to inspire positive emotions within you! It is those positive emotions that will evoke real change in your physical life!